Car sharing is a membership based program where, once you join, you can rent a vehicle 24/7. Members can rent a vehicle for an hour, a day, or overnight.
1. Arrive at your reserved vehicle no more than 5 minutes before your reservation start time. Enable Bluetooth for the fastest, and most reliable connection to your vehicle.
2. Select “Unlock & Drive” on your mobile app. The doors will unlock.
3. Review the checklist and select “Start Trip” to begin driving. This includes checking for interior and exterior damage.
4. Remove the key fob from the holder inside the glove box. When you reach a destination, take the keys with you. During your trip use the keys to lock and unlock, just like you would a normal vehicle.
5. Now, you can turn on the ignition.
When you’re ready to lock and secure the vehicle, follow the steps below. You will no longer be able to access the vehicle once you’ve ended your trip in the mobile app.
1. When you return to your reserved location, turn off the ignition.
2. Return the key fob attached to the key to the holder inside the glove box.
3. Exit the vehicle. Shut all doors but DO NOT manually lock them.
4. Select “Lock & End Trip” on your mobile app. Our dynamic checklist ensures you’ve secured the vehicle and ended your trips properly. This requires the data fob to be returned and the ignition being off.
5. You’ll know you’ve successfully ended your trip when the doors lock.
1. Take 5 Before You Drive
Report prior damage to Member Services before you drive. You won’t be held responsible.
2. Keep it clean.
Remove all of your trash and personal belongings before ending your reservation.
3. No Smoking.
Smoking in the vehicle is not allowed.
4. Keep your pets safely secured.
Pets are required to be crated at all times while in the vehicle. Please return the vehicle free of pet hair.
5. Fill the fuel tank.
Always leave ¼ tank of fuel in the vehicle before ending your reservation.
6. Return on time.
To avoid extra charges and to be considerate to other members, please return the vehicle on time.
Enterprise has the world’s largest and most diverse fleet of vehicles. When you rent from Enterprise CarShare, you can choose from a variety of newer models and well-maintained vehicles that best fit your business' needs. We offer a large and diverse fleet, including fuel-efficient sedans, SUVs, pickup trucks, electric and hybrid models.
We operate in the US, Canada & UK. Locations & availability will vary by market.
Yes! Use our mobile app to manage your trip from start to finish! You can download our mobile app for free from the App Store or Google Play.
Once you log-in to the app, you’ll enjoy the following:
After submitting your application, you should expect an approval email or additional follow up steps within 1-2 business days. (International applicants may take longer to get approved.)
When your membership is approved, we will send you your membership ID at the email address you applied with. One you have that you can login and manage your trips!
Age requirements will vary by city, program and requirements by law.
Use your member ID and personally selected password to log in online via your desktop or mobile device. Select the time you need and search for vehicles in your desired area. Reserve and use 24/7 with an hour minimum, with as little notice as you like. You’ll receive a confirmation email with details and directions to the vehicle.
Vehicle classes vary based on your program. We have an assortment of vehicles ranging in class from economy to luxury.
Reservations can be as short as one hour. Maximum reservation length is typically seven days, but can vary based on your program. If you need a car longer than seven days, give us a call and we’ll do our best to accommodate your driving needs.
To maximize availability for all members, we ask for at least three hours’ notice when canceling your reserved time. If you cancel with less than three hours’ notice, you will be billed for the first three hours of your reservation, or the cost of your reservation, whichever is less. If you do not cancel your reservation and do not drive, you will be billed for the full estimated cost of your reservation.
Yes. Please refer to the Terms and Conditions for driving guidelines.
Car sharing is not a one-way rental program, so your vehicle must be returned to the original reserved parking area where you picked it up. This allows it to be easily found and used by the next member.
When you arrive at your reserved vehicle, select "Unlock" on your mobile app. The keys will be inside in the vehicle. Now you're ready to roll!
If you are experiencing problems unlocking the vehicle for your reservation, please call Member Services for assistance.
Before heading to pick up a vehicle, it’s important to check your online account to ensure your reservation has been booked properly and review your confirmation email, which will include details about your reserved vehicle and location. If you get to the Enterprise CarShare parking area and your car is not there, call us and we will assist you by locating the vehicle or switching your reservation to another available vehicle.
Only you or another driver approved on your Enterprise CarShare account can drive the vehicle during your reservation.
One of the responsibilities of membership is to refill the gas tank prior to returning your vehicle. Fuel policies vary by program. Confirm you understand your program’s expectations & how to fuel prior to renting. Contact Us if you have questions.
If there are EHI fuel cards provided in the vehicle, the car can be refueled at any one of 160,000 gas stations that display the Wright Express logo.
When you pull into a gas station, retrieve the fuel card and swipe the card like you would any credit card at the pump. When prompted, enter the vehicle mileage from the odometer and the unique 6-digit fuel PIN. Fill the tank with regular unleaded gasoline and then return the fuel card where you found it. Please contact us with any questions, while still at the pump.
Check your messages in the mobile app to find your PIN when using an Enterprise CarShare branded fuel card. If you have any issues using our fuel cards, please contact Member Services and we will troubleshoot and work to resolve the issue. In the unlikely event you need to purchase fuel on your personal credit card, you can upload your fuel receipt via our mobile app to be reimbursed.
Please note that the receipt must be final and include the date and gallons purchased. Fuel reimbursements must be requested using the Fuel Reimbursement Form on the desktop site or the mobile app within 30 days of purchase.
Pets are required to be crated at all times while in the vehicle. (Service animals used by members or passengers with disabilities are allowed in the vehicle without a carrier.) Please return the vehicle free of pet hair. Pet hair on the seats may result in a cleaning fee.
No—there is a fine for smoking in our vehicles.
Members are responsible for picking up trash and taking personal belongings upon exiting the vehicle. If you find the vehicle in less than acceptable condition at the start of your reservation, call Member Services immediately. Be sure to leave the vehicle in good condition for the next member. If the member using the vehicle after you reports that the vehicle was left in an unacceptable condition, it could result in a fee or affect your membership status.
In the event of a breakdown, flat tire or other problem, call us immediately so we can dispatch our 24-hour roadside assistance.
1. Arrive at your reserved vehicle no more than 5 minutes before your reservation start time. Enable Bluetooth for the fastest, and most reliable connection to your vehicle.
2. Select “Unlock & Drive” on your mobile app. The doors will unlock.
3. Review the checklist and select “Start Trip” to begin driving. This includes checking for interior and exterior damage.
4. Remove the key fob from the holder inside the glove box. When you reach a destination, take the keys with you. During your trip use the keys to lock and unlock, just like you would a normal vehicle.
5. Now, you can turn on the ignition.
When you’re ready to lock and secure the vehicle, follow the steps below. You will no longer be able to access the vehicle once you’ve ended your trip in the mobile app.
1. When you return to your reserved location, turn off the ignition.
2. Return the key fob attached to the key to the holder inside the glove box.
3. Exit the vehicle. Shut all doors but DO NOT manually lock them.
4. Select “Lock & End Trip” on your mobile app. Our dynamic checklist ensures you’ve secured the vehicle and ended your trips properly. This requires the data fob to be returned and the ignition being off.
5. You’ll know you’ve successfully ended your trip when the doors lock.
When you’re ready to lock and secure the vehicle, follow the steps below. You will no longer be able to access the vehicle once you’ve ended your trip in the mobile app.
1. When you return to your reserved location, turn off the ignition.
2. Return the key fob attached to the key to the holder inside the glove box.
3. Exit the vehicle. Shut all doors but DO NOT manually lock them.
4. Select “Lock & End Trip” on your mobile app. Our dynamic checklist ensures you’ve secured the vehicle and ended your trips properly. This requires the data fob to be returned and the ignition being off.
5. You’ll know you’ve successfully ended your trip when the doors lock.
If you know you're going to be late, please attempt to extend it yourself or contact us by phone before the end of your reserved time. If there's no reservation right after yours, we can extend your reservation without a problem. If your extension or late return delays another member who has reserved the vehicle you are driving, an inconvenience fee may also apply.
Contact us immediately so we can make arrangements to remove the unauthorized vehicle and give you directions on where to park. We may ask you to find another parking space close by and provide location details to us so we can move the vehicle or direct the next member to the car.
Always check the vehicle before exiting to ensure you have all of your belongings and that the vehicle is clean and fueled. If you do leave behind an item, contact Member Services for temporary access to the car as long as it isn’t on reservation with another member. Please be aware that Enterprise is not responsible for any personal belongings left behind.
Instructional permits, such as learners permits or provisional, probationary and junior licenses, are not accepted. Some locations do not accept temporary licenses. Please wait to receive your permanent license before applying for a membership.
Yes. If you have an international driver’s license you will be required to validate it in person, which, includes verifying expiration and photo. Bring your driver’s license, plus your International Driver’s Permit if the license is in a language other than English. Some locations may require additional information, including address verification and a second form of government-issued identification. Please call the location prior to your arrival for details on what to bring.
Please bring a valid, unexpired government-issued driver's license which includes your photograph. Photocopies are not accepted.
If you have an international or temporary driver’s license, additional information, including address verification and a second form of government-issued identification may be required. Some locations do not accept temporary licenses – please call prior to your arrival.
Some locations may provide alternate or expedited options for license validation. Contact Member Services for assistance and options available.
We’d love to help and may be able to accommodate this in some locations! Typically in major cities. Contact Us for more information on these locations.
If the location is equipped to provide these materials, you’ll need to bring along the following to receive your membership card:
As part of your CarShare membership, Enterprise needs to see you and your driver’s license, either by photo or in person, annually (even if your license is not expiring) and prior to its expiration. Your license needs to be reviewed by the due date provided to avoid interruption of your membership.
Sometimes, because it depends on your location. We recommend that you wait for your permanent license if possible. If you are waiting for your permanent photo license and must validate a temporary/paper license, please keep in mind:
Policy: The Federal Motor Vehicle Safety Act requires auto manufacturers to send a notice of any safety recall to vehicle owners. When Enterprise Holdings receives such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Enterprise Holding’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.
Process: After receiving the safety recall notice, Enterprise Holdings identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated once an authorized interim repair has been completed. In such cases, Enterprise Holdings may rent vehicles after the interim repair has been completed – but only until the final remedy is available.
Enterprise CarShare is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.
Due to the unique nature of our services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 866-225-4284 to reserve a vehicle with such devices. Please note mobility device-equipped vehicles will be provided by Enterprise Rent-A-Car. 48 hours advanced notice is required. Visit our Customers with Disabilities page for more information.
The account administrator can contact us to remove a driver from the account.
The member is responsible for paying for all traffic or parking tickets while using an Enterprise CarShare vehicle.
Members are responsible for paying any tolls they incur when traveling on toll roads. If using an Enterprise CarShare owned toll pass box, you will be billed for the cost of the toll after the reservation, plus any administration fee that occurs.